5

I called Schneider's recently about a problem with a car that I own. Joe was incredibly helpful and didn't talk "down" to me or patronize me as many shops do to women (I am the car nut in the family). I decided to trust them with a pre-purchase inspection of a used car for my teenaged son. I also met Frank, who was just as personable and considerate as Joe. Schneider's service, information and sharing of knowledge is absolutely outstanding. They use state of the art software to literally show me exactly what I would be getting. The small fee they charge was invaluable for my ultimate piece of mind. I would take them another pre-purchase to inspect as well as trust them with all of my vehicles, new or used. They have earned all of my automotive business going forward.

Dear Melissa: Forgive the delayed response as I've been out with the flu, but I want to respond to your amazing review! I am not sure how you found us, but we sure are glad you did! Our philosophy at Schneider's is to arm our customers with as much information as you want and it's great to know that you are a car nut and like to get the information! Our customers tell us they like to receive the digital inspection reports with the photographs because they can see what we are talking about without having to get under their vehicle! Joe and Frank are here to take care of our customers and make sure that everyone walks away with a thorough understanding of the inspection, the service or the repair. We work in partnership with our customers to keep their vehicles running on the road for a long time! Merry Christmas and Happy Holidays and welcome to the Schneider's family! We look forward to being here for you in the future. Thank you so much for your kind review. All the best, Paula Fay

- Schneider's Auto Repair
5

There Welcoming, timely management, and helping with my scandal was priceless.

Good morning Soheila: We appreciate your kind words and always look forward to your visits. Frank and Joe, our Service Advisors, have come to know your vehicle as have our Technicians, who have the history of your car on file. Together we create a plan that keeps your vehicle running and on the road for years to come. We strive to establish a partnership with all of our customers and we appreciate you! Happy Holidays and we wish you the best year ever in 2019! Paula Fay

- Schneider's Auto Repair
5

The most honest and reliable mechanics in Ventura county. I’ve been a customer for over 20 years.

Hello Steve: Loyalty is hard earned and we are grateful beyond measure, for your review. Having been a client of Schneider's for over 20 years, you've seen many of the same faces during all of those years. Robert and Javier, two of our Technicians, have been with Schneider's in excess of 25 years and Frank, our Service Manager is going on 18 years. We truly appreciate your wonderful review and wish you the very best holiday and an amazing 2019!

- Schneider's Auto Repair
5

This is an excellent place. All the people right from the front desk to the folks working on the cars are very honest and patient. Love it here. I am very Happy and recommend people to go here.

Good morning Dinesh: What a lovely review. Our Service Manager Frank and our Service Advisor Joe are the faces that greet you when you come into our shop. And the Technicians work closely with our Service team, to make sure that we provide accurate information and timely service and repairs. I am glad to know that you had a positive experience at our shop and we truly appreciate the time you took to post your review. Wishing you a great holiday season and all good things in 2019. Take care, Paula Fay

- Schneider's Auto Repair
5

Really appreciate all the detail on the quotes with pictures.

Hello David: We like to offer a courtesy inspection to our customers. Our Technicians spend a considerable amount of time inspecting each customer's vehicle including the taking of photographs to support the findings. We think it makes it easier for our customers to "see" what the technicians are pointing out, with respect to the condition of the vehicle and potential repairs based on the final results of the inspection. I am glad you found this service helpful. We are grateful that you took the time to post your comments. It means a lot to all of us. Have a great holiday. All the best, Paula Fay

- Schneider's Auto Repair
5

You're team is amazing! They're friendly, professional, and take good care of your vehicle. As I've said before, I trust all of you with my car. Thank you!

Hello Judi: What a terrific review! I like to read all of the reviews to the Service Advisors and Technicians so that they know first hand, how our clients rate us. It really helps all of us to understand what we're doing right and where we need to improve. Everyone at Schneider's works hard to make the experience of servicing or repairing a vehicle, a good one. We met our target with you and we're grateful that you took the time to post your comments! Thank you so much and have a wonderful holiday season. Take good care, Paula Fay

- Schneider's Auto Repair
4.5

Very professional and friendly service.

Good morning Richard: Frank our Service Manager, and Joe, our Service Advisor meet and greet each customer with the singular purpose -of making our customers feel welcome. We appreciate all of our customers entrusting us with their vehicles and we work hard to provide a positive and helpful atmosphere. Thank you for taking the time to post your comments and have a wonderful holiday. All the best, Paula Fay

- Schneider's Auto Repair
5

Work done as promised, fast and easy.

Hello Dave and Patty: it's great to hear that we performed to your expectations. We work hard to provide outstanding customer service and rapid response time and it's with great pleasure that we received your kind words. Thank you for taking the time to post your comments and thank you for the great review. Happy Holidays, Paula Fay

- Schneider's Auto Repair
5

kind and honest folks

Hello Eric: Thank you for your great review! We appreciate the time you took to post your comments and we are grateful that you came to Schneider's to service your vehicle. I had responded several days ago but spelled your name incorrectly so I wanted to remedy that and thank you again, for the positive comments! Take good care, Paula Fay

- Schneider's Auto Repair
3

The actual work I had done was done well as far as I know (water pump and serpentine belt replaced). The reason for the 3 stars is that I also received a substantial list of suggested repairs, some of which I can (and did) do, and a few which I felt were questionable. I must raise a concern about the recommendation to replace front and rear brakes (pads and rotors). I was told that they all needed to be replaced ASAP...the pads were at 2mm and the rotors were worn and needed replacing. I had another shop verify this recommendation and they measured the pads at 8mm and also measured the rotors and they were also fine...well within specs and DID NOT need to be replaced. I have the actual measurements and saw for myself the specs for my brakes. Most of the other recommendations were either issues already known by me or valid concerns so they were legitimate. The brake recommendation was NOT valid and I am disappointed that this was something I was told needed to be done. Were they actually measured? How could there be this level of discrepancy? There are one or two other less significant concerns about recommendations made (like needing an oil change at 2,000 miles since my last one...it's a diesel truck, the oil gets black quickly!) I'm sorry, but based on this unfortunate experience, I can't recommend your shop and I will need to look elsewhere for my service needs on my truck and other vehicles. The personal interaction was great, nice people!

Good morning Mike: I apologize for not responding to your review much sooner, but I was out of the office until this morning. First of all, I want to thank you for taking the time to post your review. It's extremely important to us that we understand our client's concerns. Upon reading your review, we pulled the documents and discussed the inspection report with our Technician, who performed the service and the inspection. We offer the courtesy inspection as a means of becoming familiar with a new vehicle as well as advising our customers of the overall condition of their vehicle. In reviewing the report, we did indicate that the front brakes and rotors needed to be replaced, but we did not recommend any repairs on the rear brakes. It's very important to us that our Technicians are accurate on every level and I am wondering if we could ask you to return to the shop so that we could measure the brakes and rotors again. When we are wrong, we readily admit to any mistakes made. The oil change was requested because the Technician determined that the oil was dirty. Most importantly, Mike, we do not want anyone to walk away feeling like we have pushed services not required. We've been in business since 1979 and we conduct our business with the highest of ethics. We would not be here for nearly 40 years if that weren't the case. We are keenly aware that automotive repair shops must operate with the highest level of ethics in order to remain a viable business. What I would like to do is kindly ask you to come back so that we can measure the front brakes and rotors with you present. If our Technician made a mistake, we own it and we apologize for misleading you in any manner. I will call you so follow-up and I do want to thank you for making us aware of this situation and for also acknowledging the positive, personal interaction of our team. Thank you, Paula Fay

- Schneider's Auto Repair
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