Simi Valley Auto Repair

Good afternoon Melissa & Marc: I have been out of town on a family matter so please know that I would have responded much sooner if I had been in the shop! Joe and Frank always look forward to your vists and we appreciate the trust you place in us to maintain your vehicles & to keep them in good running condition. Thank you for bringing your Honda in for its service. It's great that you keep your vehicles regularly serviced. Thank you so much for your 5-star review & thank you for your business. Have a nice weekend & be safe. Paula Fay

Hello Mr. Sharpsten: After being out of town for a significant period of time, I came back to several great reviews, including yours which is the highlight of my day. I am glad that you found the photos to be helpful. It's important that we provide as much information as possible to assist our customers in making decisions about repairs and services for their vehicles. Thank you very much for brining your BMW in for a full service & a cooling fluid exhange. Thank you for the great 5-star review. Take good care & be safe! Paula Fay

Good afternoon Beverly and Nelson: My apologies for the late response, but caring for an elderly parent, out of state has kept me busy. I am so glad to be back in the office and when I got to your review - I stopped everyone at the shop it! Your review means so much to us. Joe and Frank work very hard to provide the best service for the best price. It is critically important to our team, that when our customers get behind the wheel, they feel confident and secure when driving away from our shop. Thank you for bringing your RAV4 into our shop and we are glad that we could repair your window. Thank you so much for your business, your long term commitment to Schneider's and the terriffic 5-star review. If we can please our long term customers consistently, we feel like we have done our job! Take good care and we'll look forward to seeing you two at your next scheduled service. All the best and be safe, Paula

Hello Dave: My apologies for the late reply as I have been out of state on a family matter. So now I am back, and get to catch up on our reviews - and Your review! It makes us so happy to know that as a first time customer you were pleased with our service and pricing. Everyone at Schneider's is on track to provide the best service possible. From our Sales Advisers to the Technicians to our Bookkeeper - we are all in it together! Thank you so much for your business and thank you so much for this excellent 5-star review! We look forward to seeing you again, during your next scheduled service. Take good care and be safe, Paula Fay

Helo Anonymous: GREAT NEWS! I am so glad that we were able to help you both with our pickup and delivery service as well as diagnosing your vehicle! It makes us so happy to know that we help our fellow neighbors keep their vehicles in top running condition. Thank you so much for your business and thank you for the terriffic 5-star review! All the best and be safe Paula Fay

Good morning Ms O'Brien: Referrals, along with reviews are the benefit of hard work and trying to do the next right thing! As an auto repair shop we are keenly aware that we are here to assist our customers in making decisions about their vehicle by providing inspections & photos and then working with our customers to keep their vehicle in good running condition. Thank you so much for the amazing review and thank you for bringing your Dodge Durango in to our shop for service and repairs. We are very grateful! All the best and please be safe! Paula Fay

Dear Mr. Simon: You have been such a loyal customer to Schneider's Automotive Repair over the years and we are so grateful that you have maintained that loyalty. Joe and Frank always enjoy your conversations when you come in to the shop. Thank you so much for your great 5-star review and thank you so much for your business. Take care and be safe, Paula Fay

Hi Kimberly: We are so glad to hear that Joe and Frank were able to provide you with all of the information so that you understood what was suggested and what work was performed on your Ford Escape. Our goal is to provide excellent communication and quality service and repairs. It's so awesome for us to hear that we hit our goals with you Kimberly. Thank you so much for your business and your loyalty and thank you for the fantastic 5-star review! Be safe and have a lovely weekend. Paula Fay

Dear Mr. Carpenter: I try to stay off email on Saturday, but I saw your GREAT 5-STAR review and the wonderful comments regarding Frank - and I just had to write back! THANK YOU! THANK YOU! THANK YOU! We appreciate that you take such good care of your vehicles and your Ford Focus is serviced & repaired and ready to take you anywhere, as soon as the covid-19 lockdown is over! We appreciate your kind words and we thank you very much for your business. Be safe and take care! Paula Fay

Good afternoon Mr. Parcells: We are glad to hear that you were happy to have our digital inspection with photos. It's important for us to provide each customer with an inspection report including photos, so that you have current information and we retain it on file as well. That way there are no surprises! Frank and the rest of the team really enjoyed working with you on your AC issue for your Chevy Truck! Thank you so much for your business. We look forward to seeing you on your next scheduled service. Thank you so much for the fantastic 5-star review! Take good care, and be safe Paula Fay